td99 Privacy Policy — Your Information Is Our Responsibility
td99 gives the highest priority to protecting your personal information. This policy clearly describes how we collect, use, and protect data.
Introduction to the Privacy Policy
This Privacy Policy ("Policy") describes our practices regarding the personal information of users of the td99 platform (td99.lat). By using td99, you are considered to have accepted the terms of this Policy.
td99 is a reliable online betting and casino platform for users in Bangladesh. We believe your privacy is a fundamental right and that protecting it is our ethical and legal responsibility. We use SSL encryption technology to keep all your transactions and data secure.
This Policy discusses the following topics in detail: methods of data collection, purposes of data use, data storage and protection measures, policy on sharing data with third parties, and user rights and remedies.
What Data We Collect
We collect various types of information during registration and use of the td99 platform. This information comes from two main sources — what you voluntarily provide and what our system records automatically.
Personal Identity Information
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID / passport number (where applicable)
- Home address
Financial Transaction Information
- bKash / Nagad / Rocket / Upay account number
- Deposit and withdrawal history
- Transaction date and amount
- Bank account details (where applicable)
- Transaction reference number
Gaming Activity Information
- Play history and statistics
- Bet amount and results
- Bonus and promotion usage details
- Session duration and frequency
- Preferred game category
Technical and Device Information
- IP address
- Browser type and version
- Device identification information
- Operating system
- Cookies and session data
- Site usage logs
Purpose of Data Use
td99 uses collected data only for specific and lawful purposes. We never sell your information to third parties without authorization.
Account Management and Verification
Data is used to complete your registration, verify your identity, and ensure account security. Age verification (21+) and fraud prevention are also part of this.
Transaction Processing
Financial information is used to complete deposit and withdrawal processes through bKash, Nagad, Rocket, and Upay, and to maintain transaction records.
Customer Service
Your account and history information is used to provide support via 24/7 live chat and email, enabling faster and more effective assistance.
Service Improvement and Analysis
Gaming and technical data are analyzed to monitor platform performance, improve user experience, and develop new features.
Security and Fraud Prevention
Data is used to detect suspicious activity, prevent account hacking, and maintain the overall security of the platform.
Notifications and Communications
Contact information is used to send information about promotions, bonus offers, and important platform updates. You can turn off these notifications at any time.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the td99 website. Cookies are small text files stored in your browser that help improve your browsing experience.
Essential Cookies
These cookies are essential for the core functions of the site — maintaining login sessions, managing security tokens, and storing shopping cart or game session data. Disabling them will prevent the site from working properly.
Analytics Cookies
Analytics cookies are used to understand how users interact with the site. They collect information about page visits, session duration, and popular sections, which helps us improve our service.
Preference Cookies
These cookies are used to remember your personal preferences (language, theme, selected payment method) so that your experience is smoother on future visits.
Data Sharing with Third Parties
td99 never sells your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
Payment Processors
Payment providers such as bKash, Nagad, Rocket, and Upay receive the information needed to complete transactions. This data is limited strictly to transaction processing.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others may receive limited gaming session data to operate games. They independently follow their own privacy policies.
Legal Obligations
Necessary information may be disclosed in response to court orders, requests from government regulatory authorities, or other legal obligations. In such cases, we provide only the minimum information required.
Security Investigations
Necessary information may be provided to law enforcement agencies to assist in investigations into money laundering, fraud, or other cybercrimes.
Data Security and Protection Measures
td99 has adopted internationally recognized security measures to protect your data. Our security framework is as follows:
- SSL/TLS Encryption: All data transmission is secured with 256-bit SSL encryption.
- Database Encryption: Sensitive information stored on servers is kept in an encrypted state.
- Two-Factor Authentication: An additional security layer is provided for accessing your account.
- Regular Security Audits: The platform is regularly reviewed by independent security experts.
- Access Control: Only authorized personnel can access the necessary data.
- Firewall and Intrusion Detection: Real-time threat monitoring is active.
Data Retention Period
td99 retains data for as long as necessary. Retention periods are determined as follows:
Account Information
Retained for as long as the account is active and, after closure, for the period required by legal obligations.
Financial Transaction Records
All transaction records must be retained for the period required under financial regulations.
Gaming History
Gaming history is retained for as long as the user's account is active. After account closure, it may be kept in anonymized form for analysis.
Logs and Technical Data
System logs and technical data are generally retained for a short period and deleted after security review.
User Rights and Remedies
As a user of the td99 platform, you have several important rights regarding your own data. Contact us to exercise these rights.
Right to Access
You can request a copy of the data we hold about you at any time.
Right to Rectification
You can contact us to correct any inaccurate or incomplete information.
Right to Erasure
In certain circumstances you may request that your data be deleted, though legal obligations may still apply.
Right to Restrict Processing
You may request that processing of your data for specific purposes be paused.
Right to Object
You may object to the processing of your data for marketing communications or other specific reasons.
Data Portability
If you wish to receive your data in a standard format and transfer it elsewhere, submit a request.
To exercise any of the rights above, contact us by email or live chat. We generally respond within a reasonable time of receiving a request.
Protection of Minors
td99 strictly prohibits persons under the age of 21 from participating on the platform. We do not knowingly collect any information from minors.
Completing the age verification process at the time of registration is mandatory. If an account holder is found to be under 21, that account will be closed immediately and the associated data will be deleted.
Policy Changes & Updates
td99 reserves the right to change, amend, or update this privacy policy at any time. In the event of changes, we will notify you in the following ways:
- A notice will be published on the main page of the site.
- A summary of the changes will be sent by email to registered users.
- The "Last Updated" date at the top of this page will be changed.
For significant changes, your consent may be requested at your next login where applicable. Continued use of the platform after the updated policy takes effect will be considered as your acceptance of the new policy.
Contact Us About Privacy
If you have any questions, requests, or complaints regarding this privacy policy, please contact us through the channels below. Our team is available 24/7 to assist you.
Privacy Contact
For data protection requests, additional information may be asked to verify your identity. This is done for security purposes.
For more information, please see our Terms & Conditions and Responsible Gaming pages.